![]() they’re stored in a pencil box, so even if that was true, still duds. Love SporeWorks but they really need new customer service reps because Joanna obviously doesn’t know what she is talking about if she thinks the light in my fridge ruined the syringes. Mistakes happen, totally understandable! But making up lies for excuses as to why a syringe is a dud is bs. While I’m annoyed about almost half my order being duds, this review is focused towards customer service! Please don’t confuse that. Almost half of my syringes were bunk and customer service wants to play the blame game instead of just taking accountability and reminding of the 30 day exchange window if they’re unwilling/unable to help. This vendor has around 60 different genetic samples available. I have syringes from SW that are 4+ years old stored the same way and are still viable. Spore Works is a US-based spore vendor that provides viable spore samples for microscopy. ![]() She then said the light in my fridge probably affected the spores because I had stored them so long. Out in the mid-morning sun, Ramsey, the graduate student, struggled to put nitrile gloves on her hands in 100 degree heat. Funny how many posts there are here as well as on shroomry about duds. Then claimed the issue was on my end and she had never once heard of a dud syringe being sent out. She was unable to pull up any of my account history, made me dig to find info for her. The customer service rep was so unbelievably rude and unprofessional. I truly didn’t expect anything considering I was well passed the time window but still called just in case as they have a cleanliness/viability guarantee and figured they would want to know they sent two out of five syringes as bunk. While the issue I called about was well, well past the 30day return/exchange window, I had 2 syringes from a past order that were completely unviable (not talking about cultivating!!!). Just got off the phone with customer service. ![]() Hang up on costumer service if Joanna answers cause she ain’t going to help
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